Daily Walk-in Drive from 27th Sep to 30th Oct at Wipro Airoli for Customer Service Process (Voice)

 

Are you looking for an exciting opportunity in the customer service field? Wipro Airoli is organizing a daily walk-in drive for candidates who are interested in the Customer Service Process (Voice). This article will provide all the information you need to know about the walk-in drive, requirements, and how to apply.

Outline of the Article

1. Introduction
• Overview of Wipro’s Walk-in Drive
• Importance of Customer Service Roles
2. Why Choose Wipro?
• Overview of Wipro’s Culture
• Benefits of Working at Wipro
3. Walk-in Drive Details
• Interview Days and Timings
• Interview Location
4. Position Details
• Hiring for Inbound Voice Process
• What Is an Inbound Voice Process?
5. Eligibility Criteria
• Educational Background Required
• Skills and Qualifications
6. Specific Exclusions
• Degrees Not Eligible for the Role
• Who Is Not Allowed to Apply?
7. Required Documents
• What to Bring for the Interview
8. The Interview Process
• How the Process Works
• What to Expect During the Interview
9. Shift Timings
• Fixed Night Shift Details
• Saturday & Sunday Fixed Off
10. What Makes This Role Special?

• The Appeal of the Night Shift
• Fixed Weekends Off

11. Preparation Tips for the Interview

• How to Prepare for a Customer Service Interview

12. Location and Accessibility

• Address and Map Overview
• Nearby Landmarks

13. Contact Persons

• Who to Reach Out to for Queries

14. FAQs about Wipro’s Walk-in Drive

• Answers to Common Questions

15. Conclusion

• Summary and Final Thoughts

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Introduction

Wipro, one of the world’s leading IT and consulting companies, is hosting a daily walk-in drive for candidates interested in joining their Customer Service Process (Voice) team. This is a fantastic opportunity for fresh graduates and experienced professionals who are looking to make a career in the BPO sector. The drive will take place from 27th September to 30th October at Wipro’s Airoli campus in Navi Mumbai.

If you're someone who thrives on helping customers, enjoys problem-solving, and has excellent communication skills, this might be the perfect role for you!

Why Choose Wipro?

Wipro’s Culture

Wipro is known for its inclusive and innovative work culture. The company encourages growth, learning, and the opportunity to work with some of the brightest minds in the industry. Employees benefit from a dynamic work environment, skill development programs, and the opportunity to work on global projects.

Benefits of Working at Wipro

• Growth Opportunities: Wipro offers excellent career advancement prospects with regular training and development.
• Competitive Salary: You can expect a competitive salary package with additional perks.
• Work-Life Balance: With fixed weekends off, you’ll have a better work-life balance compared to many other roles in the BPO industry.

Walk-in Drive Details

The walk-in interviews will be held from Monday to Friday, between 3:00 PM and 4:30 PM. Make sure to reach on time to avoid any delays.

Interview Location

The interviews will be held at:

Wipro Limited, Airoli Mindscape
Unit No. 2, Building No. 7, Plot No. 3,
Opposite Airoli Station, Airoli, Navi Mumbai, Maharashtra 400708

Position Details

Wipro is hiring for the Inbound Voice Process as part of its Customer Service Process. This role focuses on handling customer inquiries, resolving issues, and providing excellent service over the phone.

What Is an Inbound Voice Process?

An inbound voice process involves handling incoming calls from customers. The role requires quick thinking, problem-solving, and clear communication skills to assist customers effectively.

Eligibility Criteria

To apply for this position, candidates must meet the following requirements:

Educational Background

• Graduate/HSC Fresher with excellent communication skills.
• BPO experience will be an added advantage, especially if you have all the necessary documents in place.

Skills and Qualifications

• Exceptional verbal communication skills.
• Ability to handle customer queries and provide solutions efficiently.
• Candidates must be comfortable working in night shifts.

Specific Exclusions

Some candidates are not eligible for this role:

• Candidates with degrees in Technical or Hotel Management are not eligible.
• Full-time students and candidates who need to travel outside of the specified boundary are also not allowed to apply.

Who Is Not Allowed to Apply?

• Self-travelling candidates who live outside the area of operation.
• Full-time students, as this is a full-time role requiring night shifts.
• Candidates without complete documents such as PAN and Adhaar cards.

Required Documents

It is essential to bring the following documents when you arrive for the interview:

• Double Vaccinated Certificate
• Adhaar Card and PAN Card (Original copies)
• Updated Resume (Both hard and soft copies)
• QR Code to scan for entry at the Mindspace gate

The Interview Process

The interview process is straightforward. After checking in at the gate with your QR code, you will be guided to the interview area. A short interaction with the hiring team will assess your communication skills and ability to handle customer queries.

What to Expect During the Interview

Be ready for questions about customer service scenarios, your past work experience (if any), and how you would handle different customer issues.

Shift Timings

This role has a fixed night shift, with work starting late in the evening and continuing overnight. The schedule is ideal for candidates who prefer working at night or need fixed Saturday and Sunday offs.

Saturday & Sunday Fixed Off

Unlike many other roles in the BPO industry, this position offers a great perk—weekends off, making it easier to maintain a good work-life balance.

What Makes This Role Special?

Wipro’s night shift comes with its own benefits. Many candidates prefer working at night for higher pay rates and a quieter working environment. Plus, the fixed weekends off make it easier to pursue personal interests or spend time with family.

Preparation Tips for the Interview

Here are some quick tips to help you succeed in your Wipro interview:

• Research Wipro: Understand the company and its values.
• Practice Common Interview Questions: Focus on customer service scenarios.
• Prepare Your Documents: Ensure you have all the necessary paperwork ready.

Location and Accessibility

The Wipro office is conveniently located near Airoli Station in Navi Mumbai, making it easy for candidates to reach via public transport.

Nearby Landmarks

• Mindspace Complex: A prominent business hub in Navi Mumbai.
• Airoli Station: The closest railway station for easy accessibility.

Contact Persons

For any queries regarding the walk-in drive, feel free to contact:

• Amruta
• Thirtha
• Akansha
• Kajal
• Kiran
• Shreya

FAQs about Wipro’s Walk-in Drive

1. What is the age limit for applying?
• There is no specific age limit as long as you meet the eligibility criteria.
2. Can I apply if I have a gap year?
• Yes, candidates with gap years can apply as long as they have the necessary skills and documents.
3. Is transportation provided?
• No, candidates must arrange their own transportation.
4. What if I miss the interview timing?
• It’s best to arrive on time, but you can contact the representatives for further guidance.
5. How long does the recruitment process take?
• Typically, the process is completed on the same day or within a few days.

Conclusion

If you’re looking for a stable job with excellent growth opportunities, this Wipro walk-in drive is a great chance to get started. With a fixed night shift and weekends off, the position offers a unique work-life balance in the BPO industry. Make sure to come prepared and make the most of this opportunity!